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ITIL® Service Transition
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ITIL® 服務異動
課程代碼
SP-ITILTSI
課程天數
4 天
課程概要
本課程內容圍繞服務異動 (Service Transition) 的概念及其相關實踐，您將學習如何有效地計劃、構建和測試，以將重新設計或包裝過的 IT 服務設計落實在當下的 IT 環境中，內容包括變更管理、風險管理及品質確認等，從而為企業流程帶來業務價值。
學習方式為透過講師帶領的課程和實際案例研討並行來學習並理解自開發、實施、管理等角度提高 IT 服務質量的關鍵概念和實踐。
本課程對應的證照可獨立考取，同時也是獲得 ITIL Expert Certificate 認證的模組之一。
完成本課程的學員可取得 28 個 PMI PDU。
學習方式為透過講師帶領的課程和實際案例研討並行來學習並理解自開發、實施、管理等角度提高 IT 服務質量的關鍵概念和實踐。
本課程對應的證照可獨立考取，同時也是獲得 ITIL Expert Certificate 認證的模組之一。
完成本課程的學員可取得 28 個 PMI PDU。
學習目標和取得技能
On completion of this course, the following learning outcomes will be achieved:
- Introduction to service transition
- Understanding service transition principles
- Service transition processes
- How to manage people through service transitions
- Organizing for service transition
- Technology considerations
- Implementing service transition
- Challenges, critical success factors and risks
教學方式
原廠認證講師課堂中文指導
教材與實驗
原廠教材
課程適合對象
The target audience for this course and qualification are:
- IT consultants
- IT service providers
- IT senior managers
- IT managers and supervisory staff
- IT audit managers
- IT security managers
- Service designers
- IT architects who are involved in the developing, designing, managing, delivering and optimizing IT Services
within the organization.
前備知識
Participants wishing to sit the qualification examination must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission
課程大綱
Introduction to service transition
Service transition principles
Service transition processes
Managing people through service transition
Organizing for service transition
Technology considerations
Implementation and improvement of service transition
Challenges, critical success factors and risks
- The purpose, scope, objectives and business value of service transition
- The context of service transition in relation to all other lifecycle stages
Service transition principles
- Service transition policies, principles and best practices for service transition
- How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
Service transition processes
- The purpose and value of the service transition processes
Managing people through service transition
- How to address and manage the communication and commitment aspects of service transition
- How to manage organizational and stakeholder change and develop a stakeholder management strategy
Organizing for service transition
- How the technical and application management functions interface with service transition
- The interfaces that exist between service transition and other organizational units
- Service transition roles and responsibilities
- Why service transition needs service design and service operation
Technology considerations
- Technology requirements that support the service transition stage and its integration into the service lifecycle
- Types of service management and workflow tools that can be used to support service transition
Implementation and improvement of service transition
- The key activities for introducing an integrated service transition approach into an organization
Challenges, critical success factors and risks
- Be able to provide insight and guidance for transition challenges, risks and critical success factors
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