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ITIL® Service Strategy
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ITIL® 服務策略
課程代碼
SP-ITILSGY
課程天數
4 天
課程概要
本課程內容圍繞服務策略 (Service Strategy) 的概念及其相關實踐，您將學習如何制定、發展和實施 IT 服務策略管理，包含政策 (Policy) 如何導入、組織部門間的交互關係、服務的組合與管理、財務管理等，從而增強組織能力及戰略資產。
學習方式為透過講師帶領的課程和實際案例研討並行來學習並理解自開發、實施、管理等角度提高 IT 服務質量的關鍵概念和實踐。
本課程對應的證照可獨立考取，同時也是獲得 ITIL Expert Certificate 認證的模組之一。
學習方式為透過講師帶領的課程和實際案例研討並行來學習並理解自開發、實施、管理等角度提高 IT 服務質量的關鍵概念和實踐。
本課程對應的證照可獨立考取，同時也是獲得 ITIL Expert Certificate 認證的模組之一。
學習目標和取得技能
On completion of this course, the following learning outcomes will be achieved:
- Introduction to service strategy
- Understanding Service strategy principles
- Service strategy processes
- Contribution to and role of Governance
- Organizing for service strategy
- Technology considerations
- Implementing service strategy
- Challenges, critical success factors and risks
教學方式
原廠認證講師課堂中文指導
教材與實驗
原廠教材
課程適合對象
The target audience for this course and qualification are:
- IT consultants
- IT service providers
- IT senior managers
- IT managers and supervisory staff
- IT audit managers
- IT security managers
- Service designers
- IT architects who are involved in the developing, designing, managing, delivering and optimizing IT Services within the organization.
前備知識
Participants wishing to sit the qualification examination must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission.
課程大綱
Introduction to service strategy
Service strategy principles
Service strategy processes
Governance
Organizing for service strategy
Technology considerations
Challenges, critical success factors and risks
- The scope of service strategy
- The value to the business
- The context of service strategy in relation to all other lifecycle stages
Service strategy principles
- The ability to decide on a service strategy
- How to utilize the four P’s of service strategy
- How to define services, create value and leverage the combined use of utility and warranty
- How to use service economics and sourcing strategies when meeting business outcomes.
Service strategy processes
- The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle
- The purpose, scope and objectives of each service strategy process and how they link to value for the business.
Governance
- The ability to analyse IT governance and use it to set strategy by leveraging governance frameworks, bodies.
Organizing for service strategy
- The ability to create an organizational design using the relevant development and departmental methods.
Technology considerations
- Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle
Challenges, critical success factors and risks
- The ability to provide insight and guidance for strategic challenges, risks and critical success factors
備註
- 本課程符合 PMI®國際專案管理學會 PDU 專業學分，請自行上網登錄
